Return Policy

At The Salt Collective, your satisfaction is important to us. If you're not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds

• Refunds are available for items that are:
  • Unused, unworn, and in their original condition.
  • Returned in their original packaging with all tags and labels attached.
• Refund requests must be initiated within 30 days of receiving your order.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.
• Sale or clearance items (unless defective).
• Customized or personalized products.

3. Process for Requesting a Refund

1. Contact Us: Email us at [your email address] with your order number and reason for the refund request.
2. Return Authorization: Wait for a confirmation email with instructions on how to return the item(s).
3. Ship the Item: Send the product(s) to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Processing

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges

• We do not offer direct exchanges. If you would like to exchange an item, please follow the refund process and place a new order for the desired product.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at thesaltcollective@remainsalty.com with photos of the damage and your order number.
• We will provide a replacement or refund at no additional cost.

7. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please:
  1. Check with your bank or credit card provider.
  2. Contact us at thesaltcollective@remainsalty.com for further assistance.

For additional questions about our refund policy, please reach out to us at thesaltcollective@remainsalty.com

Thank you for shopping with The Salt Collective! We appreciate your support.